Council tenants continue to rate Conservative council highly

Annual Housing review
You can read more about the state of Kingston's Housing in the Council's Housing Report

Resident satisfaction levels with the housing service provided by the Council as a landlord have continued to rise as Conservative controlled Kingston continue to outperform the Lib Dems abysmal housing record.

Last year the STAR survey which had previously been introduced by the Lib Dem administration, had reported rising satisfaction with Kingston’s housing service underlining the improvements that the Conservatives had made since replacing the Lib Dems.

New figures provided in the STAR survey for 2016/17 have continued to highlight the great work that the Conservatives are carrying out in Kingston. The survey revealed that 73% of tenants were satisfied with the council as a landlord which was up by 4 points since 2012, and that 70% of all residents were satisfied with the quality of their homes whilst 74% were happy with their area as a place to live.

Kingston's Annual Housing Report

The survey also identified further improvements in the Council’s Better Homes programme, which saw 723 homes refurbished and 98.88% of urgent repairs carried out inside target times over the last year. The Better Homes Programme which carries out improvements to council properties across the Borough has excelled under the Conservative Administration. The programme has seen major improvements in council homes leading to warmer, better insulated homes with more modern facilities.

Under the Conservatives, Kingston has continually improved its housing service to ensure that our housing service is the best it can be and that residents are getting value for money. Our hard work can be seen in the rising satisfaction levels and Kingston Conservatives will continue to work hard to keep improving the service.

Councillor Cathy Roberts, Portfolio Holder for Housing said:KMV Roberts

 When we were elected in 2014 we said that we would work to improve Kingston’s housing service which had been underperforming. We listened to you and have worked hard to really turn around the service. The results from the survey underline the hard work that we have put in and we will continue to work hard to ensure that residents receive the best value for money for their service.

STAR (Survey of tenants and residents) is a framework developed by HouseMark, the leading provider of social housing data and insight. It is used by over 350 housing organisations to survey customer perception. The questions allow councils and housing associations to measure residents' satisfaction and to compare results with each other. HouseMark is owned by the Chartered Institute of Housing and the National Housing Federation - two not-for-profit organisations that reinvest their surpluses in the sector.

This year’s in depth survey was carried out by STAR throughout 2016, with 592 tenants and 217 leaseholders detailing their views on all aspects of the services they receive, including repairs, income collection, complaints, anti social behaviour and estate services.



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