Council tenants more satisfied under Conservatives

Housing survey
You can read more about the state of Kingston's social housing in the Council's Housing Report

Residents in Kingston are more satisfied with the housing service provided by the Council as a landlord than they were under the previous Lib Dem administration, a recent survey has found.

When the Lib Dem administration first introduced the STAR survey for residents in the social housing sector in 2012, Kingston was found to be underperforming. Recently overall satisfaction with Kingston's housing service has risen by four points to 73%, underlining the improvements that the Conservatives have made since replacing the Lib Dems.


Cathy Roberts

Cllr Cathy Roberts has responsibility for Housing and says: 

We welcome the findings in the STAR review that have shown rising satisfaction with the with the Council’s housing service. The findings represent a clear upturn in the way that Conservative controlled Kingston is operating its Housing Department and we must now build on this success and continue to improve our services to higher levels.
STAR (Survey of tenants and residents) is a framework developed by HouseMark, the leading provider of social housing data and insight. It is used by over 350 housing organisations to survey customer perception. The questions allow councils and housing associations to measure residents' satisfaction and to compare results with each other. HouseMark is owned by the Chartered Institute of Housing and the National Housing Federation - two not-for-profit organisations that reinvest their surpluses in the sector.

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